Shipping & Returns
Designer Collection/Couture Design Dresses...
Our return policy does not change if you had planned to wear the item for a particular event, and a return issue prevented its use for that event. We always recommend that our customers order their dresses well in advance of their important events, in order to allow time for returns and exchanges to be accomplished. Since we do not control how much in advance of an important event a customer will place an order, and the customer is in control of that, our policy does not change if the customer has failed to allow proper time for returns and exchanges in advance of their events. Our return/refund policy as stated, will remain unchanged *Designer Collection/Couture Design Dresses...* *All Items are MADE TO ORDER!* *TIMELINE:*
Please allow time for the creation of your unique dress. Choose the timeline delivery you need to ensure that you have it on time. These dresses are made only AFTER you order them, to YOUR exact specifications. *NO PROBLEM RETURN POLICY...* *IF IT'S TOO SMALL OR TOO BIG: *
No problem, we'll replace it for a larger or smaller size, or tailor it for you, if it is close - All at no charge. Please email photos of skater in dress to:
Then, return dress to:
2756 Janitell Road
Colorado Springs, CO 80906
*IF YOU DON'T LIKE THE COLOR OR DECORATIONS:*
No problem, we can remake or exchange your dress in another color or decoration pattern for you. We can also give store credit for your full purchase price (less ship/rush fee), towards something completely different. Thus is a no-fault policy, if something wasn't done to your liking, No Problem - we'll fix it. Our "No Problem" policy means that it doesn't matter if you failed to communicate your idea, or we failed to understand it. No problem means that we'll fix it by replacing the item.
No refunds are given for made-to-order dresses, even if a miscommunication occurred, only store credit or exchange. Please contact us at the email above to let us know HOW to improve your dress, then ship the dress back, and we'll do the rest.
*YOU DON'T LIKE THE STYLE ON YOU: *
No problem, we'll give you store credit (no expiration date), toward any other style (less ship/rush fees). Again, please email us at the above address, and then ship the dress back to us. *TIMING: *
Our return policy does not change if you had planned to wear the item for a particular event, and a return issue prevented its use for that specific event. We always recommend that our customers order their dresses well in advance of their important events, in order to allow time for returns and exchanges to be accomplished. Since we do not control how much in advance of an important event a customer will place an order, and the customer is in control of that, our policy does not change if the customer has failed to allow proper time for returns and exchanges in advance of important events. Our return/refund policy will remain unchanged. *ALL RETURNED ITEMS MUST BE UNWORN, IN UNUSED CONDITION, WITH FACTORY TAGS ATTACHED, WITHIN 30 DAYS OF RECEIPT.* NO REFUNDS ON MADE-TO-ORDER DRESSES, AS THEY ARE SEWN TO YOUR ORDER, AND WE HAVE CONSIDERABLE INVESTMENT IN THEM. EXCHANGE OR STORE CREDIT ONLY. **Ready to Ship/In Stock Dresses...* *
These dresses were made up and in stock prior to you placing your order. If you bought an in stock dress, you would have emailed or called us for a list, and we would have told you what we had and/or emailed you photos, and you picked one of the available choices. *Any Issue: *
No problem, simply contact us at the above email, and ship the dress back. Your choice of store credit or refund, provided that dress in unused, unworn condition, with original factory tags attached, within 30 days of receipt. **Custom Dresses...* * *ALL CUSTOM DRESSES ARE A FINAL SALE.*
This includes dresses smaller than GS or larger than 2XL, as well as all dresses where the designs were submitted by you, and dresses that combine features, such as the front of one dress and the back of another.
Dresses with skirts or sleeve changes and decoration options are NOT custom under our definition, but made-to-order. Anything beyond skirt or sleeve changes, and sizes beyond our normally offered sizes are considered custom.
NO Refunds on Shipping (S&H) or Rush Fees, unless the shipper didn't deliver, or we didn't ship as promised. Dresses that have in any way been stained, torn, snagged, burned, spotted, damaged, re-tagged after use or washed may not be returned for any reason. We make no warranty that our dresses will not stain, burn or tear because they WILL stain, burn and tear if you expose them to things that will damage them!
**Rush Exchanges...* *
When a dress needs to be exchanged under the terms outlined above, we require receipt of the original dress prior to shipping out the replacement dress. If you do not have time to return your original dress before receiving your replacement, you will be charged the full retail value of the replacement (second) dress on your credit card as a deposit. When the original (first) dress is received back in good condition with tags attached, you will receive a refund (as opposed to a store credit) on your first dress, up to the dollar value of the re-ordered (second) dress. Any excess on the first dress will be received back as store credit. You agree to this policy as a condition of sale, if you choose to re-order prior to returning the first dress. **International Customers* * **Taxes & Duties...* *
The customer is exclusively responsible for payment of all customs, duties and import taxes due on merchandise. In the event that the customer fails to pay their obligation, and that cost reverts to the Sender. Sender will pay the bill on the customer's behalf, and charge the customer's credit card for all monies paid. The customer agrees in advance to this as a condition of sale.
International orders may only be paid with credit card, and credit card information must be verified prior to shipping of goods out of the USA.
To wash our garments, please use only a gentle hand dishwashing soap, dissolved in warm water in your sink. Dissolve any gentle liquid soap (not Woolite) in your sink and place your dress in the *bath* after soap is dissolved. Swoosh it until clean. Fluff dry on cool, or lay flat to dry. **Copyrights...* *
All styles are copyright protected. Unauthorized reproduction of our styles, without prior written permission is a violation of Federal law, and subject to civil and criminal penalties. **Other...* *
We reserve the right to refuse service, and to refuse any order for any reason.We reserve the right to substitute fabrics when the original fabric is discontinued, backordered or if it becomes unavailable. The substituted fabric will be of similar quality and design to the original fabric. We reserve the right to change pricing and terms of sale, without prior written notice.