Returns...

MADE-TO-ORDER DRESSES

Which is EVERYTHING Shown in this Online Catalog, Unless it Specifically Says "IN-STOCK," or is a CUSTOM Design Which You Supplied to Us

Because we offer over 180,000 possible combinations of style, size, color and decoration, our dresses are made only After you order them, to Your exact specifications for Size, Color, Crystal Quantity, Skirt Choice, Sleeve Choice and Crystal Color Choice.

Therefore, our return policy allows you to Exchange your dress for a different size, Or for a Store Credit for the purchase price , provided that you return your dress:

* Unworn

* With All Original Hang Tags Intact

* In the same condition as you received it

* Within 30 days of receipt.

Please see  Shipping & Returns page for additional information.

IN-STOCK DRESSES

Listings at the BOTTOM of the Back Pages)

Our return policy allows you to Have Your Choice of a Refund, Exchange your dress for a different size, Or choose a Store Credit for the purchase price , provided that you return your dress:

* Unworn

* With All Original Hang Tags Intact

* In the same condition as you received it

* Within 30 days of receipt.

Please see  Shipping & Returns page for additional information.

CUSTOM DRESSES

* All Custom Dresses are a FINAL SALE. 

* IF Tags are Attached, Within 30 Days of Receipt, We Will Alter or Tailor the Dress, in Order to Guarantee a Good Fit, if Needed. 

* We Do NOT Offer Store Credit, Exchanges or Refunds - AT ALL - On Custom Designs, Which You Supply to Us. 

* ALL CUSTOM DRESS SALES ARE FINAL.

SHARENE CASH CARDS

Sharene Cash Cards may NOT be refunded if unused. Also, IF Cash Cards are ordered at a discounted price with a sale code, they cannot later be applied to a dress with a second a sale code applied to it. This would double-up the sale discounts, and only ONE discount may be applied. per order. 

STORE CREDITS

May ONLY be applied towards the purchase of other goods within our store. In the event that you do not wish to use your store credit, it may be refunded, after the DEDUCTION of a 90% restock fee. This applies to both orders placed and received and returned, and to orders placed and cancelled.

PAYMENT TERMS

We accept:

*Mastercard

* Visa

* PayPal

* American Express

* Discover

Sale Discounts...

If you should buy a dress, and it goes on sale within ten (10) calendar days of your purchase, we will issue a store credit to you in the amount of the difference between what you paid for the dress, and what you would have paid after the discount. 

Rush Fees...

In the unlikely and unfortunate event that we fail to deliver your dress to you by its promised delivery date, you may elect one of two remedies for the return of value of the rush fee paid. The amount of the rush fee is the amount that you paid for a faster speed of shipping, less the price of the standard shipping. For example, if you ordered Litespeed shipping and paid $90, and standard was $20, you would then be eligible for a $70 rush fee reimbursement. 

With this rush fee reimbursement, you may elect to either:

(a) have us double the price of the reimbursement as a store credit, which you may then apply to this order or another order. If you choose to have it applied to this order, under the prior example, you could choose to have an additional $140 in crystals added to your dress, at no extra cost to you. 

(b) receive a refund of the value of the rush fee only. In the example above, we would refund $70 to your original payment method ONLY. 

Thank you again for choosing Sharene Designs!